Terms and Conditions

Booking your place

All bookings must be made online by completing the booking form [insert hyperlink]. Upon completing the booking form, a confirmation email will be sent to you. The submission of the booking form confirms your acceptance of the terms and conditions herein.

Fees and payment

Payment must be received in advance of the course. Payment terms are 30 days from the date of invoice or prior to course date, whichever is earlier. If you have any doubt as to whether the course is going ahead or whether your booking and payment have been received by Chase Cooper Ltd, contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.  or call on +44(0)20 7377 2250

Cancellation and Substitution

All cancellations must be received via email addressed to This email address is being protected from spambots. You need JavaScript enabled to view it.. Cancellations received 30 days or more prior to the start of the course will receive a full refund less an administrative charge of £150 GBP. No refunds will be given if you withdraw, for whatever reason, within 2 weeks of the start of the course. A substitute delegate will be accepted, your registration may be transferred to another member of your organization up to 48 hours in advance of the eventIn the event of cancellation of the course by the organizers, liability will be restricted to the refund of fees paid and will not extend to indirect or consequential losses. The organizers reserve the right to make changes to the programme, speakers or venue. All of our training courses are extremely practical and hands-on. We base our courses on case studies and group interaction; if we do not receive adequate numbers to ensure the training course is practical and effective for each delegate, we retain the right to cancel the course. In such circumstances delegates will be offered an alternative date or a full refund.

Force majeure

Chase Cooper Ltd reserves the right to cancel, suspend or vary the operation of its obligations to you if events occur which are in the nature of force majeure including (but without prejudice to the generality of the foregoing) fire, flood, storms, plant breakdowns, strikes, lock outs, riot, hostilities, non-availability of material or suppliers or any event outside of Chase Cooper’s control; and it shall not be held liable for any breach of contract or tort resulting from such an event.

Limited Liability

For all courses the total liability of the IRM under these Terms and Conditions whether in contract, tort (including negligence), breach of statutory duty, or otherwise shall be limited to an amount equal to 100% of the sum of all fees paid by you to us due under these Terms and Conditions.

Intellectual property rights

We retain all copyright and other intellectual property rights in everything developed by us either before or during the course of any engagement including systems, methodologies, software, know-how and working papers.  Any use by you of our intellectual property rights will be by separate licence agreement, and any such rights will cease upon termination of this engagement, howsoever caused.  We also retain all copyright and other intellectual property rights in all reports, written advice or other materials provided by us to you although you will have the full right to distribute copies of these materials outside your own organisation this will require our permission, which will not be unreasonably withheld

General notices

The interpretations, construction, effect and enforceability of these Terms and Conditions and your use of the website shall be governed by English law, and both parties agree to submit to the exclusive jurisdiction of the English courts for the determination of all disputes arising between them.

All enquiries relating to these Terms and Conditions should be directed to This email address is being protected from spambots. You need JavaScript enabled to view it.


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